To ensure we provide the best possible care, all our clients undergo an assessment to tailor our services to your specific needs.

If you are new to our service, please register with My Aged Care and ask to be referred to the Mid Richmond Neighbourhood Centre. Our range of services includes:

• Domestic Assistance: Helping you live independently by supporting daily household tasks.
• Meals: We offer meal delivery or in-home meal preparation with the help of a support worker.
• Social Support: Assistance with shopping and connecting to community groups.
• Transport: Helping you get to appointments safely and on time.
• Respite: Providing support for carers so they can take a well-deserved break.
• Home Maintenance: Assisting with the upkeep of your home.
• Home Modifications and Assistive Technology: Installing grab rails and other safety features to keep your home safe and accessible.
• Personal Care - To provide frail older people with support in activities of daily living
  that help them maintain appropriate standards of hygiene and grooming

To access our Aged Care services, you need to register with My Aged Care. You can do this by calling 1800 200 422 or visiting the My Aged Care website.

Once registered, ask to be referred to the Mid Richmond Neighbourhood Centre. This referral process ensures that you receive an assessment to determine the specific services that best meet your needs.

When you are referred to the Mid Richmond Neighbourhood Centre through My Aged Care, you will undergo an initial assessment.

This assessment is conducted by a qualified professional who will visit you at home to understand your needs and preferences.

The assessment covers various aspects of your daily life, health, and personal circumstances to ensure that the services provided are tailored to support your independence and well-being.

Following the assessment, a personalized care plan will be developed to match you with the most suitable services.

MRNC Aged Care Services Fee Structure

Our aged care services under the CHSP require a client contribution to help cover the costs of providing high-quality care.

MRNC also provides services to other agencies, including Home Care Package providers, COMPACKS, Transition Care (post-hospital care), and Carers Gateway.

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For more detailed information or specific inquiries, please contact us directly. We are committed to providing accessible and affordable aged care services to our community.

MRNC - Commonwealth Home Support Program

Domestic Assistance: $15 per hour
Respite Care: $10 per hour (flexible hours)
Social Support: $10 per hour (flexible hours)
Personal Care: $10 per hour
Home Maintenance: 50% of approved quote + $20 admin fee - once every 6 weeks
Home Modifications: 50% of approved quote + $40 admin fee

Medical Transport to:

• Lismore | Ballina | Casino: $30
• Woodburn | Broadwater: $15
• Other Locations: Please call to discuss

Meals on Wheels

• Main Meal: $9
• Soups: $3.00
• Desserts: $4.00

Groups

• Strides Wellness, Men’s Group, Social Circle: $5 for participation + $5 light meal/morning tea
• Friday Bus Group: $25 per trip (includes bus trip and morning tea)

Information & Referral (e.g. signing up to My Aged Care): Free

Brokerage Services

MRNC also has the capacity to provide services for other service providers that may not have staff in this area. This is called a Brokered Service. Feel free to enquire with our office staff about this service.

For more detailed information or specific inquiries, please contact us directly. We are committed to providing accessible and affordable aged care services to our community.

Schedule of Fees (July 1st, 2024 - June 30th, 2025) - Excluding GST

MRNC Staff Hourly Rates

• Weekday - Support or Admin Rate: $73.00 per hour
• Saturday: $109.50 per hour
• Sunday and Public Holidays: $146.00 per hour

Group Rates

• Strides Wellness, Men’s Group, or Social Circle (2-hour sessions): $48.84
• Friday Bus Group (6+ hours): $90.75

Meals on Wheels

• Main Meal: $8.80
• Mini Meal: $7.00
• Dessert: $3.85
• Soup: $3.30

Home Modification and Home Maintenance

• Rate: 100% of the quote + 1 hour admin fee

Transport and Travel Rates

1. Volunteer Driver Transport:
2. Under 10kms:
3. Transport with Attending Support Worker:
4. Support Staff Travel (one-way flat fee including time and kms to a service):

For more information or specific inquiries, please contact our office staff. We are dedicated to providing transparent and fair pricing for our aged care services.

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The aged care system in Australia is undergoing significant reforms, set to reshape how support is provided to seniors across the nation. Within the next few years, this transformation will culminate in a new system known as "Support at Home."

Currently, MRNC is funded through the Commonwealth Home Support Program (CHSP), offering essential services to the elderly in our community. While we are not directly funded for Home Care Packages, we do provide assistance through brokerage services, ensuring that our clients receive the comprehensive care they need.

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Join Our Community Groups

Engage with your community and stay active with our regular group activities:

• Monday - Strides Mobility and Exercise Group: Stay fit and mobile with our guided exercise sessions.
• Tuesday - Men’s Group: Connect with other men in the community through various activities.
• Wednesday - Social Circle: Join our social gatherings for fun and companionship.
• Friday - Bus Group: Enjoy outings and excursions with fellow community members.

Trilogy Care and Mid Richmond Neighbourhood Centre (MRNC) have partnered to ensure you have access to high-quality home care services via your Home Care Package.

Trilogy Care will focus on assisting you with self-managing your Home Care Package while MRNC focuses on delivering the services you need to stay at home for longer.

Who is Trilogy Care?

Trilogy Care supports you to live well at home longer by helping you build and self-manage your Home Care Package. Trilogy Care is an approved Home Care Package provider and is registered with My Aged Care to deliver Home Care Package support.

What is self management?

Self-management is a way for you to manage the service providers you use and how your Home Care Package budget is spent. It gives you the flexibility to:
• Design and plan your own care plan with a dedicated care partner
• Choose the service providers you would like to work with
• Gain more control over how your Home Care Package funds are spent
• Increase your care hours with lower management fees

Why Trilogy Care?

One of the main reasons people choose to work with Trilogy Care to self-manage their Home Care Package is because it gives you absolute control over who provides your care and services. You can ensure you’re surrounded by the best service providers to give you the care and support you want and need.

Self-management also removes the agency ‘middle-man’ allowing you to reduce your management fees by working directly with your care workers and support service. Thus, allowing you to maximise the number of care hours you can afford through your Home Care Package.

MID RICHMOND NEIGHBOURHOOD CENTRE

Since 1986, the Mid Richmond Neighbourhood Centre (MRNC) has been supporting the community with a wide range of services designed to meet local needs. We’re committed to delivering accessible, high-quality programs that empower individuals, strengthen families and build a more connected community.

We believe everyone deserves to feel valued, supported and able to live with confidence—regardless of age, background or circumstance. That’s why we work to create inclusive spaces and services where people feel seen, heard and empowered.

Our focus is on fostering meaningful opportunities for social connection, lifelong learning and overall wellbeing. We aim to support each person’s journey by offering services that enhance independence, build resilience and encourage active participation in community life. Whether someone needs a helping hand or simply a place to belong, we’re here to walk alongside them.

To further our commitment to improving the lives of older Australians, we’ve partnered with Trilogy Care—Australia’s fastest-growing Home Care Package provider.

This partnership allows us to reach more people with trusted guidance and flexible support, helping older community members remain safe, independent and connected at home.

HOW TO GET STARTED

1. Talk to us
Contact Trilogy Care or MRNC so we can learn about your care needs. We can answer
any questions you have about Home Care Packages and how to make the most of your
care budget.

2. Care Planning
Together we will review your care needs and design a care plan and budget to help you
live a more fulfilled life at home.

3. Perfect Match
MRNC will help you build your care team so you can start scheduling services.

4. Get Started
Start receiving services from MRNC while Trilogy Care manage your Home Care Package spending and administration.

CONTACT US

mrnc.com.au
02 66824334
admin@mrnc.com.au

trilogycare.com.au
1300 459 190
info@trilogycare.com.au